Help
Support
Replies within 2 business daysSomething not working, or a question the docs do not answer? Write to a human and we will get you unstuck.
Email support
One inbox, monitored by the people who build DRYPDF. Replies within two business days.
Before you write
What to include
Three things turn a report we have to chase into one we can fix the same day.
- 01
Your account email
So we can find the right library. Tell us if you were in a team account rather than your personal one.
- 02
What you expected
What you were trying to do, and what happened instead. A screenshot usually says it fastest.
- 03
The document id
If it is about one file. You will find the id in its URL, or from list_documents over MCP.
Troubleshooting
Common questions
The things that come up most, and what to do about them.
A document is stuck on “converting”.
Large or scanned files take longer to process. If it has not become searchable after a few minutes, send us the document id and we will look at it.
A scanned PDF returns no search results.
A scan is an image, so there is no text to index until OCR reads it. OCR runs on paid plans; text-based PDFs are handled on every plan.
My mailbox stopped importing attachments.
Mailbox access can expire or lose permissions. Disconnect the mailbox on your dashboard and connect it again to refresh access.
Search does not find a phrase I know is there.
Put the phrase in double quotes to require those words adjacent and in order. Searching by meaning rather than exact words is available on paid plans.
How do I cancel, or get an invoice?
Open the billing portal from your dashboard to change or cancel a plan and download invoices. If you cannot get in, email us and we will sort it out.
How do I delete my account and everything in it?
Email us from the address on your account and we will remove the account and its stored documents. What we keep and for how long is set out in the Privacy Policy.
Reference
Connecting an AI agent
DRYPDF exposes your library to AI agents over the Model Context Protocol at https://drypdf.com/mcp, using the same sign-in as the web app, so an agent only ever sees the documents that account can already see. If a tool returns an authorization error, reconnect the connector to issue a fresh token. Machine-readable details are at /llms.txt.
Your data
To export, correct or delete anything, email hello@drypdf.com. What we collect is set out in the Privacy Policy.
Security reports
Found a vulnerability? Email hello@drypdf.com and please hold off on disclosing publicly until we have shipped a fix.